A Winter Storm Warning and Winter Storm Advisory is in effect for most of South Central Texas, including Community First Health Plans service area, through the morning of Thursday, February 2. Several rounds of freezing rain are expected.

Community First Health Plans is committed to supporting our Members and community at large as we deal with inclement weather conditions.

Call Member Services to:

  • Replace necessary medical equipment, services, or supplies.
  • Get a new copy of your Member ID card.
  • Speak with a registered nurse, 24 hours a day, 7 days a week.

Community First Members who may need to replace necessary medical equipment, services, or supplies should seek replacement through any available supplier. If you cannot find a supplier, call Member Services to find one for you. Your supplies will be replaced even if you are temporarily outside of the county in which you live.

Member Services Phone Numbers:

STAR/CHIP: 1-800-434-2347
STAR Kids: 1-855-607-7827 / Service Coordination: 210-358-6403
(STAR Kids Members can also contact their Service Coordinator directly.)
Medicare: 1-833-434-2347
UCCP: 1-888-512-2347

Community Resources

Bexar County/City of San Antonio Warming Centers
Use the link above to stay up to date on warming center re-openings and locations.

Weather Updates
Bexar County Winter Storm Resource Guide
Local Traffic Updates
State Traffic Updates
CPS Energy Outage Map
San Antonio Water System
Via Metropolitan Transit
Bexar County Office of Emergency Management

If you need assistance or food, visit 211texas.org or call 2-1-1

Member Portal
Provider Portal