If you have concerns about the services you have received from a Community First Health Plans’ provider, please discuss them with your primary care physician (PCP). If your concerns cannot be resolved by your PCP, or if you have complaints or concerns about any aspect of your health plan, feel free to call Community First’s Member Services Department at (210) 358-6070 or toll-free at 1-(800)-434-2347, or submit a written statement using the Complaint Form.
Community First Health Plans
12238 Silicon Drive, Suite 100
San Antonio, TX 78249
Attention: Member Services Resolution Unit
You may also file a complaint through this website by using our secure member portal. Your communications will be encrypted and completely secure to ensure your privacy. We will conduct a full investigation of your complaint, and our decision will be forwarded to you in writing within 30 calendar days from receipt of your written complaint. Please be assured that filing a complaint will in no way result in discrimination against you.
If you are not satisfied with the decision about your complaint, you can also complain to the Texas Department of Insurance by calling 1-800-252-3439 toll-free. If you would like to make your request in writing, send it to:
Texas Department of Insurance (TDI)
PO BOX 12030
Austin, Texas 78711
1-(800)-252-3439
If you can get on the internet, you can submit your complaint online here.